Purpose of the role
Placing bookings to carrier & getting booking confirmation within given TAT. Submitting SI to the carrier. Keeping track of container movements till the consignment is loaded from the POL. Timely updates to customer service. Ensuring appropriate operational and documentation aspects to create delight.

Key Responsibilities and Tasks
• Arranging containers as per the requirements of export bookings that are informed by the customer service team and as per the details received from the pricing team.
• Coordinating and ensuring timely release of a delivery order for Sarjak’s own as well as leased containers.
• Keeping records of the container after the booking request is sent and the booking gets confirmed.
• In the case of ODC containers, ensuring the appropriate ODC permissions and related documentation is completed in coordination with pricing and operations teams.
• Booking the shipping line as per the freight approved by the pricing team.
• Preparing export advanced list for smooth management of container loading on vessel.
• Coordinating container acceptance and loading-related operations with terminals as per the guidelines of Sarjak.
• Helping the port /terminal authorities with the necessary information, resolving their queries on documents related to container dimensions and details of the advanced listing.
• Obtaining status of shipment from various internal departments and keeping customers, agents and the S&M team updated on the shipment progress from time to time.
• Keeping track of the progress of shipment ensuring that cost implications for customers as well as Sarjak are effectively monitored and informed to respective internal departments.
• Keeping track of all documentation from the start to end of business deal and resolving the bottlenecks if any in consultation with documentation or other relevant authorities in Sarjak.
• Preparing MIS reports- monthly container booking, container movement, client feedback, agent’s feedback, improvement aspects.
• Attending to customer queries, collecting their feedback, and using the information for improving service levels and customer relationships in the assigned area.

Educational Qualifications and experience
Minimum: Bachelor’s degree
Experience: Minimum of 2-3 years.
Certification: