Purpose of the role
Continuously developing business by achieving business targets by creating, retaining and growing customer base in the region while ensuring customer satisfaction and achieving assigned revenue targets for the region.

Key Responsibilities and Tasks
• Conducting market analysis and identify potential customers using various sources such as carriers, trade journals, networking insights and use those for actively selling ocean products.
• Collecting data from potential /existing customers and other sources on competitor moves, business lost to competitors and reasons.
• Ensuring timely and accurate sales forecast and using the above market information for planning all India sales strategies
• Finalizing Baroda sales plans in consultation with the sales team/ agents
• Preparation of customer visit plans for the sales /regional managers based on existing and potential revenue growth opportunities.
• Ensuring timely and accurate inquiry and sales MIS and using the information for aggressively driving the sales targets.
• Develop relationships with regional /local offices of global accounts and ensure complete customer satisfaction.
• Building strong relationships with the high value key accounts (existing /potential) to enhance the revenue potential in coordination with domestic/regional sales managers/team.
• Ensuring timely and accurate inquiry and sales MIS from sales team and using the information for aggressively driving the sales targets.
• Develop relationships with regional /local offices of global accounts and ensure complete customer satisfaction.
• Building strong relationships with the high value key accounts (existing /potential) to enhance the revenue potential in coordination with domestic/regional sales managers/team.
• Ensure vendor registration with all the major exporters and importers along with appropriate long term relationship development strategies.
• Ensure timely problem solving, freight negotiations/ approvals, communications, budget approvals etc. for agents/ sales team to enable faster finalization of sales deals and customer retention.
• Establishing processes to collect customer feedback periodically and use the information for improving service levels and customer relationships.
• Using expertise available with different officials in the organization to provide prompt solutions to customer needs.
• Providing customer feedback on products and service levels to top management and help in taking decisions related to improvement.

Educational Qualifications and experience
Minimum: Preferred Postgraduate in Marketing Management
Experience: 5 to 8 years
Certification: